// Example: Inject pre-call audio file if (!empty($agc_data['audio_file'])) echo "custom_audio=" . $agc_data['audio_file'] . "\n";
After a call, agents use the agc/vicidial.php interface to categorize the call (e.g., "Sale," "No Answer," "Callback"). This data is essential for reporting and lead management. 3. Agent State Management Agents use the interface to toggle between: Waiting for calls. Paused: On break, in training, or in meetings. Dispo: Categorizing the last call. 4. Custom Scripts and Data Fields agc vicidial.php
If you have ever run a tail -f on your Asterisk CLI or scanned through your Vicidial web logs, you have likely seen this reference. But what is agc vicidial.php ? Why does it trigger errors? And how can you optimize it to ensure your call center runs smoothly? // Example: Inject pre-call audio file if (
Sometimes, a browser update or a server-side change requires clearing the cache. Have agents try an "Incognito" or "Private" window first. This data is essential for reporting and lead management