In vicidial.php , after lead is added to queue, call:
| Issue | Likely Cause | Solution | |-------|--------------|----------| | AGC never routes to certain agents | They have high pause time | Reduce AGC Pause Weight or reset pause counters | | Agents feel overloaded | Talk time not weighted enough | Increase AGC Talk Time Weight | | Inbound callers wait too long | Wait time factor too low | Increase AGC Wait Time Factor | | Scores don’t update | Caching issue | Lower AGC Cache Time (in seconds) in vicidial.php | agc vicidialphp work
Use saved searches to filter your results more quickly * Code. * Issues. * Actions. * Wiki. * Security and quality. Leave 3way not working for agc/vicidial.php In vicidial
: It provides the dashboard for agents to handle inbound, outbound, and blended calls. Session Management * Wiki
: The vicidial.php interface on the agent's screen is watching for this status change. The moment it sees QUEUE , it triggers a redirect in the Asterisk system to move the live call into the agent's "MeetMe" conference room.
if (in_array($campaign_id, $agc_config['campaigns_enabled'])) exec("php /path/to/agc_rebalancer.php > /dev/null 2>&1 &");