Physical Secure Keys are sealed units; the batteries are user-replaceable. The device will notify you when the battery is dying with specific codes: bAtt 2 : Approximately 2 months of life remaining. bAtt 1 : Approximately 1 month of life remaining. bAtt 0 : Immediate replacement is required. How to Request a Replacement
The HSBC Replacement Secure Key Exclusive program is an optional service offered by HSBC to its customers, which provides an additional layer of security for online banking transactions. hsbc replacement secure key exclusive
The process varies slightly depending on your region and whether you still have access to your old device: Secure Key FAQs | Ways to Bank - HSBC Expat Physical Secure Keys are sealed units; the batteries
The digital key is not a separate app but a core security feature of the HSBC Mobile Banking app. This integration streamlines your banking experience as you manage your accounts, transfer funds, and authenticate your identity all within a single, unified interface. bAtt 0 : Immediate replacement is required