If the file is missing or invalid, check these specific areas:
The user running TecDoc lacks read/write permissions for the config file. Step-by-Step Troubleshooting Guide tecdoc loading data failed check the configuration file
Before troubleshooting, you must understand what the configuration file does. Depending on your setup, this file might be named config.ini , tecdoc_import.xml , database.yml , or it might be a GUI-based configuration window within your software. If the file is missing or invalid, check
Ensure the SQL Server (MSSQL or MySQL) service is running in your Windows Services panel. this file might be named config.ini
TecAlliance support will likely ask you to run their TecDocDataChecker.exe utility, which validates every single table in the database. Running this before calling them will save hours of back-and-forth.