| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Antivirus or unstable network | Disable SSL scanning in AV; use download manager. | | "Database connection failed" | PostgreSQL service not starting | Run services.msc , find "PostgreSQL", set to Automatic, and start it. | | "No compatible hardware found" | Driver mismatch | Go to Device Manager > Update driver for "Signia Connexx Air" manually from C:\Program Files\Signia\Drivers . | | "License dongle not detected" | Sentinel driver missing | Download and install "Sentinel System Driver Installer" from Thales (Sentinel) website. | | "Connexx crashes on launch" | Corrupted user profile | Create a new Windows admin profile and reinstall. |
Signia frequently updates its fitting formulas and introduces support for newly released hearing aid models. To keep your software up to date without manually browsing the portal every few months, utilize the built-in update tool. Signia Connexx Software Download
Signia’s proprietary wireless programming interface for legacy wireless devices. | Error Message | Likely Cause | Solution
The industry standard for modern BLE (Bluetooth Low Energy) hearing aids like Signia IX and AX. | | "License dongle not detected" | Sentinel