Forgot your Ontime login? This guide covers the default username and password for Ontime Suite (Riga, 4D, VisiWatch), how to reset credentials, and critical security steps after first login.
The table below summarizes the key credential findings for the discussed "Ontime" products: ontime software default username and password
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | "Invalid username or password" | Wrong default pair or caps lock on | Re-enter carefully; try admin / password | | "Account disabled. Contact administrator." | Default was deliberately disabled | Use recovery tool to re-enable | | "Password expired" | First-time login with security policy | Enter default, then immediately set new | | "License limit reached" | Too many active users | Remove unused users or upgrade license | | "Database connection failed" | Backend DB credentials wrong | Check db.config file for defaults | Forgot your Ontime login
If connecting via the OnTime Stopwatch utility , you must enter your standard web credentials and the OnTime Web URL. 4. Cast & Crew onTime™ Contact administrator
The danger, of course, is leaving those defaults active in a live production environment—a point we will address in the security section.
If you have exhausted all default combinations and recovery tools, contact Ontime Software official support with your license key and proof of purchase. They can provide a secure override procedure.
Once you successfully log in using the default username and password, you must consider security. Leaving the default credentials active is equivalent to leaving your office door unlocked with the key in the handle.