Service Desk Licence Exclusive _best_ -

You know exactly who performed every action in the audit log. There’s no "shared account" ambiguity.

[End-Users] ----------(Free Self-Service Portal)-----------> [Service Desk Platform] [Support Agents] -----(Exclusive Full-Function License)-----> The Support Agent Experience service desk licence exclusive

: These are your "fulfillers." They are the internal staff (IT, HR, Facilities) who manage queues, resolve incidents, and track SLAs. You must purchase a seat for every individual in this role. Customers (Unlicensed/Unlimited) You know exactly who performed every action in the audit log

: Casual users rarely utilize root-cause analysis, change management trees, or service-level agreement (SLA) configuration tools. You must purchase a seat for every individual in this role

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